Return & Refund Policy

Crown & Crystal – Return & Refund Policy

At Crown & Crystal, we value your satisfaction and stand behind the quality of every piece. If something isn’t quite right, we’re here to help.

✅ Eligibility for a Refund

You may request a return or refund within 14 calendar days of receiving your order if:

• 🟢 You notify us within the return window

• 🟢 The item is unused, in original packaging, and in resalable condition

• 🟢 The item is defective or damaged upon delivery

🚫 Non-Refundable Items

We cannot accept returns for:

• ❌ Customized or personalized jewelry

• ❌ Items that are used, worn, or damaged due to misuse

• ❌ Products purchased as final sale, clearance, or under heavy promotion

📝 How to Request a Return

To initiate a return, please contact us with:

• 📦 Your order number

• 🗒 A brief explanation of the issue

• 📸 Photos of the item and its packaging (if applicable)

We'll guide you through the next steps.

🔄 Return & Refund Process

1. Review & Verification
   Our team will assess your request and may ask for more details or confirm the return.

2. Return Instructions
   If approved, we’ll provide the return address and shipping guidelines.
   📦 Return shipping is the customer’s responsibility, unless the item is incorrect or faulty.

3. Refund Completion
   Once we receive and inspect your return, approved refunds are issued to your original payment method.
   ⏳ Please allow 5–7 business days for the amount to reflect, depending on your payment provider.

📌 Important Notes

• Items must be unused and in original packaging to qualify.

• Shipping fees are non-refundable, except in cases of fault or error.

• Returns that don’t meet these conditions may be declined.

• Suspicious or excessive refund requests may result in account review.

💬 Need Help?

Have questions or need assistance?
Reach out via our Contact Us page. 
We’re here to support you.

Crown & Crystal
Where elegance is delivered—and satisfaction guaranteed.