Terms & Conditions

Crown & Crystal – Terms & Conditions

Welcome to Crown & Crystal. By shopping on our website, you agree to the following Terms & Conditions. Please review them carefully before placing an order.

1. Definitions

  • Cooling-off Period: 14 days to cancel your order without reason.

  • Consumer: A natural person purchasing for personal use.

  • Distance Contract: A purchase agreement made remotely.

  • Durable Medium: A method to store information unchanged (e.g., email).

  • Right of Withdrawal: The right to cancel within 14 days of delivery.

2. Applicability

These Terms apply to all purchases made via the Crown & Crystal website. By ordering, you confirm that you’ve read and accepted these Terms. In case of conflicting terms, the most consumer-friendly version prevails.

3. Company Information

Business Name: ALOP LIMITED
Registration Address:  FLAT B01, 2/F, KIN TAK FUNG IND BUILDING, 174 WAI YIP STREET, KWUN TONG HONG KONG
Registration Number: 78079033

4. Our Offer

We ensure:

  • Accurate product descriptions and illustrative images.

  • Transparent pricing, taxes, and shipping details.

  • Offers are subject to availability and may be updated at any time.

5. Order Process

A contract is formed once payment is completed.

  • You’ll receive an order confirmation via email.

  • All transactions are encrypted and secure.

  • We may cancel an order in cases such as suspected fraud or pricing errors.

6. Right of Withdrawal

You may cancel your order within 14 days of receiving it.

  • Notify us via email.

  • Return unused items in original packaging within 14 days of cancellation.

  • Refunds are processed within 14 days of receiving your return.

7. Returns & Refunds

  • Return shipping costs are your responsibility (unless faulty).

  • Refunds go to the original payment method.

  • Used or damaged items are non-refundable (except defects).

8. Pricing

  • Prices are shown in USD and fixed during their validity period.

  • We reserve the right to correct errors.

  • Buyers outside the U.S. are responsible for local duties/taxes.

9. Product Quality & Warranty

All products:

  • Match descriptions and images.

  • Are covered against manufacturing defects (excluding misuse or alterations).

  • Must be inspected and reported within 14 days of delivery for warranty claims.

10. Shipping & Delivery

  • Orders ship to the address provided at checkout.

  • Standard delivery: within 30 days unless stated otherwise.

  • Delays will be communicated; cancellations allowed if we can’t deliver on time.

  • If an item is unavailable, an alternative may be offered.

11. Payments

  • Full payment is required at checkout.

  • We accept major cards, PayPal, and secure gateways.

  • Report billing errors promptly.

12. Complaints & Support

  • Contact us within 7 days of discovering any issue.

  • We respond within 14 days.

  • Valid complaints may result in repair, replacement, or refund.

13. Dispute Resolution

We aim to resolve any issue fairly. If unresolved, disputes may be referred to an independent body.

14. Force Majeure

We are not liable for delays due to events beyond our control (e.g., natural disasters, strikes, internet outages).

15. Governing Law

These terms are governed by U.S. law, unless local consumer laws apply.

16. Changes to Terms

We may update these Terms periodically. The latest version is always available on our website.